Job description

Lead the Operations area of ​​a technology company that is experiencing growth and accelerated expansion.

Reporting to the CEO, you will be responsible for developing the management area of ​​technical support and service to service providers and the final customer.

Main responsibilities:

  • Capture, qualification and end to end management of outsourced service providers, nationally;
  • Manage the areas of technical support and customer service and partners, valuing long-term satisfaction and relationships;
  • Identify process improvement opportunities and seek to resolve adversities;
  • Management of operational goals, acting in leading the teams to achieve the indicators;
  • Map innovation opportunities, bringing a customer experience vision to the company.

Requirements:

  • Background in service companies, in management positions of outsourced partners;
  • Experience in managing remote customer service teams;
  • Innovative vision and collaborative profile.

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Evermonte is part of the Evermonte Executive Search group. Executive recruitment and selection group with recognized experience in the national market. Evermonte is structured with the best digital practices to meet the most complex projects in the Brazilian territory, carrying out the recruitment and selection of professionals for C-Level and Top Management.

Through this form, I authorize EVERMONTE – RECRUTAMENTO EXECUTIVO LTDA with registration in the National Register of Legal Entities (CNPJ / MF) No. 31.590.610 / 0001-16, headquartered in Porto Alegre / RS, telephone (51) 3533-8460 and e-mail [email protected] – in accordance with the General Law for the Protection of Personal Data – “LGPD” (Law nº 13.709 / 18), to make decisions regarding the treatment of my personal data, now informed in this register, for operations collection, classification, use, access, reproduction, transmission, processing, archiving, storage, disposal, evaluation or control of information, modification, communication, transfer, dissemination or extraction.

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Porto Alegre

Av. Praia de Belas 1212 – 1123
CEP 90110-000
+55 51 3533-8460

Florianópolis

Rua Bocaiuva, 2125 2nd floor
CEP 88015-530
+55 48 3029-3460

Evermonte is part of the Evermonte Executive Search group. Executive recruitment and selection group with recognized experience in the national market. Evermonte is structured with the best digital practices to meet the most complex projects in the Brazilian territory, carrying out the recruitment and selection of professionals for C-Level and Top Management.

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